Privacy Policy
Kitchen and Bath Experts (“Kitchen and Bath Experts,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our showroom, and any calls, texts, or forms you use to reach us.
Information we collect
- Contact details you give us, such as your name, phone number, email, and project address.
- Project details you share when you request an estimate or consultation.
- Messages and call records when you contact us by phone, text, or form.
- Basic website usage data, such as pages visited, collected through standard analytics.
How we use your information
- Respond to your inquiries and schedule estimates or consultations.
- Send appointment reminders, project updates, and service-related messages.
- Provide, maintain, and improve our remodeling services.
- Comply with legal and regulatory obligations.
SMS / text messaging
By providing your mobile number and opting in, you agree to receive text messages from Kitchen and Bath Experts related to your inquiry, estimates, appointment reminders, and project updates. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for assistance. Consent to receive text messages is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services, such as scheduling or customer-service providers, is permitted only to help us serve you. All of the above categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell your personal information. We share information only with service providers who help us operate our business (for example, scheduling, communications, or customer-service tools) and only as needed to provide our services, or when required by law. As stated above, text-messaging opt-in data and consent are never shared with third parties.
Data retention & security
We keep your information only as long as needed for the purposes described here or as required by law, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
- Reply STOP to any text message to stop receiving texts.
- Ask us to update or delete your information by contacting us.
- Opt out of marketing emails using the unsubscribe link.
Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version.
Contact us
Kitchen and Bath Experts
8135 Staples Mill Rd, Richmond, VA 23228
Phone: (804) 375-4312
Email: info@kitchenandbathsexperts.com